If you are ever affected by a crime such as theft, vandalism, malicious acts, or any serious accident (such as one in which a person is injured or a tow truck is required), you should call the police as soon as possible and keep the incident number they give you.įollow any directions the police give you and give them as much information as you can about what happened. Above all, make sure you and family stay safe at all times. If your property is not safe, do not try to enter. The insurer will work out the value of the claim and provide the appropriate benefit specified in your insurance contract.ĭamaged buildings can be very dangerous, so it’s important to listen to the advice of emergency services authorities about access to your property and the general area. If your claim is accepted, the replacement or repair of your property or any payment by the insurer is called the benefit or payout. You will need to provide proof it is a genuine claim and the insurer will need to be certain the claim satisfies the terms and conditions of your insurance policy. The insurer will review your claim and see if the event or circumstances are risks covered by the policy. When you make a claim on an insurance policy, you are formally notifying the insurance company that you have suffered a loss or damage that you believe is covered by the policy and you are requesting action. * Code Governance Committee General Insurance In Australia Report (2016-17), p.20, Table 8. They only decline 3.6% of claims*. In 2017-18, insurers approved 3,361,016 claims from policyholders**.Ībout 6.9 per cent of home and contents policyholders and 15.7 per cent of motor vehicle policyholders lodged claims in the December quarter of 2018 ^. General Insurers pay out an average of $135.9 million in claims to policyholders each working day. This is commonly through repairing or replacing damaged property or items, covering legal fees, or through a payment. If your claim is accepted (and almost all are), the insurer will fulfil the promise it made in the policy. You need to lodge a claim to activate the insurer’s response. The policy you buy is a promise of assistance when things go wrong, provided you fall within the policy’s terms and conditions. However, when things do go wrong and you are involved in an unexpected accident, disaster or other loss that is covered by your insurance policy, you can make a claim with your insurer. If you are fortunate, you may never have to make a claim against your insurance.
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